Holiday Card Help

Log-in help/frequently asked questions & answers

Why can't I log-in to the Travel Alberta Holiday Card Web site?
If you are having trouble logging-in, please determine the following:

Have you registered your Travel Alberta Holiday Card?
Did you type your username and password correctly? Usernames and passwords are case sensitive, so type your username and password exactly as you created it and make sure that your keyboard's Caps Lock feature is turned off.
Have you forgotten your password?

How do I log-in to the Travel Alberta Holiday Card Web site on a computer?
On any of the Travel Alberta In-Province pages or the Travel Alberta Holiday Card Web site, type the complete username and the password that you used when you registered your card. Then click Log-In.

Do I need to register my Travel Alberta Holiday Card?
If you havenâ€™t already done so, once you receive your card, you will need to register it by filling out the registration form found at www.travelalberta.com/card/join. Registering your card allows you to choose a username and password, which you use to login to the Card area of the Web site. Registering your card also provides you an opportunity to opt-in to receive valuable information on the Travel Alberta Holiday Card program.

How do I report a Travel Alberta Holiday Card security issue to Travel Alberta?
Travel Alberta takes a number of security measures to help protect your account information. However, if you suspect a security problem with your Travel Alberta Holiday Card account or the service in general, please report it to Travel Alberta.

For example, you should report a security issue if you suspect that:
- An unauthorized person has accessed your Travel Alberta Holiday Card account.
- You have received suspicious e-mail regarding your Travel Alberta Holiday Card account.

Note: If you are just having trouble logging-in, this is probably not a security problem. See Why can't I log-in? above.

What are the Travel Alberta Holiday Card log-in options?
The log-in option you use applies only to the computer you are now using. You may use or select a different log-in option when you log-in from a different computer.

Type your username and password (default). Normally, if you are using a home or office computer, you can type your username and password to log-in and select Remember Me so that you remain logged-in to your account until you click Log-Out, even if you close the browser window or turn off your computer. Travel Alberta recommends that you use this option only if you are the only person using the computer.

Note: If you're sharing a computer with other people (such as at a school, library or Internet café), Travel Alberta recommends that you don't select Remember Me. If you are always logged-in to your Travel Alberta Holiday Card account when this computer is turned on, someone else may be able to use your account without your knowledge.

What are cookies?
Travel Alberta websites use session-based (temporary) cookies that are created whenever you visit our sites and last up to one hour following the duration of your visit and are then automatically deleted by your own computer and our servers. Session-based cookies are mandatory in order to be able to log into applicable sections of our websites (e.g. the Travel Alberta Holiday Card).

In order to further personalize your experience on our websites, certain features depend on the ability to automatically issue a "persistent" cookie (a cookie that is stored in a file on your computer for a time period of typically 30 days).

Certain versions of web browsers can be configured with settings that generate a different alert, depending on these two types of cookies issued by our sites. In the course of visiting our sites, if you are ever prompted to accept a "persistent" cookie, you can simply refuse to accept the cookie request and still have general access to most content and functionality with our websites. Note that where indicated some content and functionality will not be accessible unless session-based and persistent cookies are enabled on your web browser.

How does Travel Alberta help protect my information?
Here are the primary ways that Travel Alberta helps protect your information:

You must type your Travel Alberta Holiday Card username and password to log-in to this Web site or to access your account information.
Travel Alberta uses industry-standard security technologies to encrypt your username and password whenever it's transmitted over the Internet.
After several unsuccessful attempts to sign in, Travel Alberta temporarily blocks further attempts. This makes it much more difficult for someone to guess your password.

How does Travel Alberta help protect my privacy?
Travel Alberta respects your privacy. We manage your personal information according to the rules found in the Freedom of Information and Protection of Privacy Act (FOIP) Act.

This means that you remain in control of your information:

If you chose to register your 2005 Holiday Card and provide your information to us, we will only use the information to administer the Holiday Card Program and the Centennial Holiday contest.
If you indicate that you would like Travel Alberta to do so, we will send you Alberta holiday information and/or Holiday Card program updates via email.
If you decide at any time that you no longer wish to receive this type of information or no longer wish to participate in the program at all, you may unsubscribe or withdraw at any time.
Your personal information will not be shared with anyone who is not employed or contracted by us to provide a service to you.

If you have any questions concerning the protection of your privacy, please contact cardhelp@travelalberta.com, or (877) 421-8082, or write Travel Alberta In-Province, 10318-111 Street, Edmonton, Alberta, T5K 1L2.

How Do I Log-Out of the Travel Alberta Holiday Card Web site?
Simply click on the Log-Out link located on any page of TravelAlberta.com and you will be logged out. Find out why this is important, particularly if you are concerned about protecting your account information.